We currently offer the following shipping options within NZ:

• Courier, online Track and Trace (see below for details)
• Pick-Up (from our Onehunga, Auckland store)
• Urgent 3hr Courier - Localink Only (Refer below to see if you are in this zone) - Flat rate of $35

Please Note: All courier fees and addtional insurance costs are not refundable. If goods have to be retuned to PCTronix, the customer will have to bear the cost of shipping.

Courier Details: Localink Green Region Local Auckland area, incl Orewa, Massey & Drury Delivery Time: Same Day or Overnight Free Shipping for all orders over $50 If your order is less than $50, flat rate of $5 Outer Area Pink Region From Waiwera, west to Helensville, south to Titirangi/Maraetai and south to Tuakau Delivery Time: Overnight Free Shipping for first 25kg's Every additional 10kg: $5 Regionalink Orange Region From Waiwera, north to Whangarei & from Tuakau, south to Te Awamutu Delivery Time: Overnight Free Shipping first 15kg's Every additional 5kg: $5 Intra Island Light Blue Region South of Te Awamutu and North of Whangarei Delivery Time: Overnight Free Shipping first 5kg's Every additional 5kg: $10 South Island Dark Blue Region All of the South Island Delivery Time: 2 Working Days Free Shipping for first 5kg's Every additional 5kg: $15

Click on the map to enlarge the image

International Shipping

We currently do not offer international shipping.

Returns

Due to the highly competitive computer industry, we are unable to provide a "change of mind" policy. All sales are final, so please choose carefully. Please carefully check the compatibility of all new hardware purchased with existing hardware. If unsure, please consult with our technical staff before completing the purchase.

Note that completing the sale online does not confirm the sale with our staff. We will send a confirmation email when the order begins being processed, and sale is finalized when we receive payment, and confirm delivery address.

• Hardware - All hardware sales are final. Faulty hardware will be repaired or replaced at PCTronix's discretion (or manufacturer's discretion).If it is deemed that it was user fault, a service fee may apply.
• Software - Due to copyright issues we are unable to accept returns of software. When selecting software please carefully check the minimum system requirements on the product. Faulty software will gladly be exchanged. If we are unable to exchange a product that is no longer available, you will be given a refund.
• If a customer wishes to return a product because it is not compatible, they may do so within 7 days of the purchase, PCtronix must be informed of any issues immediately. However if the packaging has been opened and the item used, the goods are considered second hand and up to a 20 percent restocking fee may apply. If the packaging is unopened and the item as new then a full refund , minus any shipping costs and insurance, will be given. If goods are found faulty, a exchange or upgrade will be given, even if packaging has been opened.

Cancellation Policy

• If you order a product online and it is out of stock, and you decline a substitute product, PCTronix will refund your payment in full.
• PCTronix does not operate a 'Change of Mind' Policy. If you change your mind and there is no fault with the product, we will not refund your payment

Our Details

PCTronix International Ltd
172 Trafalgar St
Onehunga
Auckland

Ph:(09) 636-5006
Fax:(09) 636-0152
Email:sales@pctronix.co.nz

GST:82-252-843
Companies Registration Number:1210985